Kirkby Lindsey is based in Hull and provide repair and site services on all types of Electric Motors, Gearboxes, Fans and Pumps. They are also distributors, stockists and authorised repair agents of Brook Crompton and specialise in EX repairs and hold a Baseefa repair license.
Location : Hull
System : EMIR Standard System
User Licenses : 4
Modules : Basic, Stock, Purchasing, Quoting, and Sage line 50 interface
Date of Issue : Nov 2008
They first purchased EMIR Standard in January 2002, and recently upgraded to the ‘pluggable technology’ version in May of last year. During this time they have used the Quoting, Stock and Purchasing modules to manage their business, and they have used the Sage Line 50 interface to help with their accounts control.
Jackie Kirkby, Office Administrator and a Director, has been delighted with the system, although she admits it took them a while to really get going with it! "Making changes can unsettle staff, but within three months of initiating EMIR the benefits were so apparent. Those who were not particularly computer literate soon gained confidence and actually enjoyed using the system! The particular benefits have been keeping track of jobs coming into the workshops. If a member of staff is absent another can easily take over and know immediately how far the job has progressed. Monitoring how the costs on a job are building, orders outstanding, jobs brought into the shop and not dealt with, and prompt information retrieval - especially histories.”
Jackie would advise anyone thinking of using EMIR not to skimp on training. “Initially the team struggled because management, always conscious of costs, had only one day’s training, and this was a few weeks before “going live”. It was a false economy. So many man-hours would have been saved by having another day’s training, immediately prior to going live - it would have made a big difference!” [Ed: We agree with Jackie, and now always offer two days training on EMIR - included in the price of our multi-users systems!].
Much of the running of the system has been managed by Barry Palmer, Sales Manager, who has been responsible for ensuring that the system is used fully by staff and that Kirkby Lindsey are able to achieve real business benefits by using EMIR. “The beauty of the EMIR system is that, unlike many other systems, it is actually written for the motor repair and sales industry. We looked at numerous other programmes and found them all lacking to some degree, but the EMIR system was almost identical to the paper system we used to operate. Within months of starting with EMIR the benefits became obvious and the longer you use it the more those benefits become apparent, from prompt handling of enquiries to stock control - I couldn’t imagine now working without it. A typical example is of the customer who wants a repeat of a previous order – he is not sure when we supplied it or the exact power of the motor but with the various search facilities e.g. by power, speed, voltage, frame size etc it is often possible to give him a budget price while he is on the phone – something that could have taken hours searching through paper records. As we have grown more confident with EMIR, we have taken advantage of the various up-grades and have also had some bespoke adaptations to suit our requirements - something that Gary and the team have been more than happy to do. I would recommend EMIR to anyone in the motor sales and repair trade.”
Kirkby’s are a shining example of how a company can build with EMIR, and progress quickly to real day-to-day timesavings, improve their business management, and provide better customer service using EMIR. We thank them for kind words and considerable help with this case study!