Knowlton & Newman were established in 1973 and provide a full range of electro-mechanical services including motor, pump and gearbox repairs.

They are currently going through a period of great growth and expansion and have recently opened a new site in Chatham (Kent), to compliment their existing operations in Portsmouth and Southampton. In addition, the company’s original head office in Southampton is now relocating to an out of town industrial estate in Calmore. This facility will give them double the workshop space and provide further opportunity for expansion.
As Mike Knowlton explains,

“We are going through a progressive period in our company history. We have to fulfil our obligations to both our customers and our employees. We need to be responsive to Health & Safety legislative requirements as well as demonstrating internally and externally our responsibility to the environment. This is now a platform approach from which we can confidently engage customers to win their repair business and maintain it through providing quality at competitive prices”.

For many years Knowlton’s had their own bespoke IT system helping them to run the business, but decided to switch to EMIR Professional in February 2006. Rob Knowlton explains the reasons for switching…

“We could have simply upgraded our existing system, but felt that the extra functionality provided by EMIR to help with job management, stock control, purchasing, quoting and particularly with the management of our multi-site operations was worth the investment. We now have one system that allows us to manage our workload and measure the profitability of each site separately, as well as consolidated reporting for the company overall. EMIR has proved an excellent choice to help us manage our considerable expansion in recent times, and we have also found that the ability to customise EMIR has been extremely useful to help us meet any new business requirements quickly”.

We wish Knowlton & Newman luck with their expansion plans and hope they continue to prosper and grow along with their EMIR system.

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