EMiR Software

EMiR, the market-leading integrated business management system, for the electro-mechanical industry.

EMiR Software is developed around Core Modules and a Series of Extension. The Job Management and its associated Modules are coloured orange in the block below. The Extensions each have their own colour and link with the Job Management Modules. Please click on any Module or Extension in the image below for more detail.

Solutions in I.T. are here to help advise you and provide the best I.T. solution for your business. We usually only provide these services to our existing EMiR customers. View our services to see how we can help your business.

Your EMiR system will come with helpdesk and technical support free for 60 days and then via a recurring annual contract, to ensure you have help available if you need it and that your system is kept in fully working order.

Whether you run a small business or a large corporate organisation you have to give consideration to your computer network. Like all pieces of capital expenditure which depreciate over time, you have to maintain the asset, ensuring that it is fit for purpose and that takes skilled resource. You can, of course have the expense of replacing equipment on a regular basis to ensure that failures are minimised, or you have an alternative…

EMiR Maintenance contracts come in 3 flavours: Bronze, Silver and Gold. They all provide excellent value for money and ensure you are able to add any of the newly developed features for EMiR to your system for a flat fee - so you never need to go through a formal 'upgrade' process again. Simply put, your system is always up-to-date with the best functionality EMiR has to offer!

DECiR is our five step proven process for successfully getting EMiR up and running in your business!

Remote Backup and Data Storage is a vital component of any IT system and we thoroughly recommend you use our EMiR Backup solution to keep all your data [not just EMiR data] safe and secure with minimal effort on your part!

Every EMiR installation has a project management plan and we can extend this to include any IT projects you wish to undertake.

Solutions in I.T. offer training services to help you and your staff get up and running with EMiR.

Initial training on EMiR is provided on-site with the sale of our Professional systems. Additional on-site training can be designed and provided based on your needs and your staff requirements.

On-line training is available via our eMiR-Learning platform which has a variety of courses available and each has an associated test to achieve certified EMiR qualifications. We can also provide custom one-to-one on-line training, dealing with specific requirements.

This section lists Testimonials and Case Studies from our existing customers as a testament to the quality of EMiR and the service we provide.

Listed here are a selection of companies that have purchased EMiR to help run their businesses.

Here you can see short video interviews with some of our clients! Click on the customer to view their interview.

With around 170 implementations of our software in the UK, Ireland, South Africa, Dubai, Azerbaijan and more, we have many clients to choose our case studies from. Please read some of them below.

We are fortunate to have many customers who appreciate our products and services! Below are comments from some of our satisfied customers.

FAQs

This section contains answers to some of the most common questions asked about EMiR and our range of services.

Frequently Asked Questions

Q01. Do you really only write software for Electro-Mechanical Repair, Assembly, Sales & Service Companies?

A01. Yes we do! We believe that by specialising in Electro-Mechanical repair, assembly, sales and servicing software, we have developed the best product possible for our target market and simply provide a much better solution than any of the competition. We understand this market and we understand the business of sales, assembly, servicing and repair better than any other I.T. company!

Our solutions are 90% operational business practice and 10% financial, unlike most of the competition that start with finance and then build in business practice. Is your business 90% finance or 90% about repair, assembly, sales and servicing? We think our software echoes the priorities of our customers business targets and meets the needs of the finance team too!

Q02. How do I know that EMIR will suit my business?

A02. Because EMIR has been developed for over 30 years with only Electro-Mechanical repair, assembly, sales and service companies in mind, you can be sure that they include ‘Best Practice’ techniques and will provide all the core functionality you need to run your business. Why not take a look at what our customers think of our products and service via our Testimonial section?

47% of the UK AEMT (Association for Electro-Mechanical Trades) have purchased EMiR Software.

Q03. Is EMIR an 'off the shelf' package?

A03. EMIR is increasingly taken as a standard solution directly 'off the shelf', but as we write and produce the software, we can customise EMIR to meet your needs exactly. This may mean a simple modification to your EMIR system so that it prints onto your pre-printed stationery or may mean developing a major piece of functionality to control a unique aspect of your business or provide you with special reporting for a particularly demanding client!

Q04. How much will the solution cost?

A04. The cost of the EMIR system depends on the number of users and your choice of modules. Full costing will be provided to you after the initial meeting where we understand your system requirements. So, you will now the value of EMiR straight after our first meeting.

Q05. Can payments be spread at no extra charge?

A05. Yes, payments are spread as standard to allow you to purchase the software over 3 instalments, completely interest free. The payment terms are 30% with order, 40% at 30 days and 30% at 60 days.

Q06. Why is there no Evaluation software available?

A06. There are several reasons why we don't provide our products as evaluation or downloadable versions:

a) We have provided evaluation copies in the past and have found that very busy business people [like you!] simply don't have any/sufficient time to look at the software in detail and if they do, they do not necessarily appreciate or discover all that the system has to offer.

b) We prefer to meet our customers and develop a business relationship, as we are solution providers. We are not just trying to sell software. We want to provide all aspects of the IT solution that you need to produce the best business management system for you. This could involve selling you software from other vendors, advising and providing hardware and networking, and most importantly discussing YOUR business practice and ensuring that the installed system will suit your needs.

c) We have invested over 30 years perfecting the software and its functionality, and we'd rather it didn't fall straight into our competitor's hands!

Q07. How can I see the software to be sure it is what I need?

A07. We offer a FREE, no obligation, demonstration of our software at your premises or we can provide an online demonstration for you at the comfort of your own PC! Live demonstrations will give you the chance to see the product in action, look at all its features that interest you, and ask any questions you would like to regarding the software, our organisation, and any other issues you may have.

We are frequently demonstrating the software all over the UK, so there will be someone in your area typically on a monthly basis. Simply call us on 0845 009 4588 and we'll arrange a mutually convenient appointment. We ask for your time [about 2 hours] to devote to reviewing the software properly and to discuss the required solution in some detail.

Q08. What are the hardware requirements to run EMIR?

A08.

The Network

EMiR is designed to run on Windows based, PC-Networks. It will not currently run on Unix, Mac O/s or Linux. Windows Servers are recommended for 3 users and above.

EMiR will run happily on WAN implementations in conjunction with Citrix, Terminal Services, and other terminal emulation products – must be used in a “thin client” environment when not running directly on a LAN. “RDP” or “Terminal services” are the most commonly used and recommended method of access from remote sites/locations.

High speed Broadband access is required for clients wishing to utilise an EMiR-Cloud version of the installation [we recommend at least 100k per user].

Servers
In terms of Server products, for your installation, we recommend Windows Server 2019, with at least two ‘Dual Core’ processors and at least 32GB of RAM and 200GB free disk space. We also strongly recommend the use of a dedicated backup software and storage, and can provide online backup facilities for you, at an additional cost, if required. For any of our Web-based ‘Extensions’, you will need a windows server running Microsoft’s IIS web-server with a reliable broadband connection.

If you are using EMiR via a separate site via RDP [or similar], then each user will also require access to Microsoft Office via the server, so they can Email directly from EMiR and have a complete working environment via remote access. The server needs to have excellent broadband access [up & down] to allow remote users to use EMiR proficiently.

Additional Recommendations:  

Make sure your application server has the fastest hard drives [SSD] that your budget will allow, as data access/transfer speed is key.

It is a good idea to have 2 x LAN Cards in the server – on a 1GBps wired network connection.

Check your network switches are modern and fast and support full 1GBps.

Make sure the server has expandable slots for Processors and RAM, should you need to upgrade it later.

Your users’ PC speeds will also have a considerable effect on your speed of EMiR use, so are they modern/up-to-date and again have fast SSD drives.

PC Workstations
The machines need to be running Windows 8, 10 or 11 software and have at least 16GB of RAM and 100GB of free disk space. The Processor should be at least an Intel i5 dual core processor or better. They must have a 1GB network LAN port, to be used over a 1GB wired connection.

We do not recommend or support using EMiR over a wireless network.

EMiR-Cloud

We can provide the perfect environment for EMiR use with our EMiR-Cloud technology. This features a dynamically resourced Windows Server 2019 farm, with redundancy, replication, and offline backup along with Microsoft Office, ESET digital security and Terminal Services licence for each user. A separate quotation can be given for EMiR Cloud, if required.

Q09. How can I order the Software?

A09. The normal method for ordering comes via the following process:

a) Browse our website and product brochures.

b) Have an initial meeting where we discuss your needs and what you are trying to achieve with a software system

c) A quote will then be provided for the total implemented solution, including Training and Support

d) Arrange an on-line or ‘in person’ demonstration [at your premises] and discuss any hardware or other services required.

d) After your order acceptance, installation and training will take place, ensuring you can use the system as soon as the training is complete. Payment terms apply as per Q05 above.

Q10.What if I need more than just software?

A10. We can provide an extensive range of services for our EMIR customers to ensure you can run EMiR to its best advantage including hosting on our EMiR-cloud platform.

If you need an IT service, then we can help to provide it to you as an EMiR customer.

WGM Engineering Ltd. Mr Ian Mathieson

“I am pleased to say that we have seen fantastic growth at WGM in recent times and it was critical to us that we chose a system that would give us total control of our business to ensure that this growth could be managed successfully. We have been really pleased with the EMiR software and the fact that we can customise it to suit our expanding business. It has given us the basis to rapidly increase our workload and turnover without losing sight of the importance of delivering a quality service and managing profitability.”